25.10.20
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GA
GerfeMar Alferez
25 Credentials
2 Issuers
The Guiding Principles of the Service Value System and Continual Improvement Model
The Guiding Principles of the Service Value System and Continual Improvement Model
COURSE
COMPLETION
The Guiding Principles of the Service Value System and Continual Improvement Model
January 17, 2024
Skillsoft
The Service Value Chain and General Management Practices
The Service Value Chain and General Management Practices
COURSE
COMPLETION
The Service Value Chain and General Management Practices
January 17, 2024
Skillsoft
ITIL 4 Foundation - Managed Services
ITIL 4 Foundation - Managed Services
January 17, 2024
Insight Learning - Percipio
Key Concepts and the Four Dimensions of Service Management
Key Concepts and the Four Dimensions of Service Management
COURSE
COMPLETION
Key Concepts and the Four Dimensions of Service Management
January 11, 2024
Skillsoft
Generative AI and Its Impact to Everyday Business
Generative AI and Its Impact to Everyday Business
COURSE
COMPLETION
Generative AI and Its Impact to Everyday Business
October 30, 2023
Skillsoft
Harnessing the Disruption of Generative AI
Harnessing the Disruption of Generative AI
COURSE
COMPLETION
Harnessing the Disruption of Generative AI
October 30, 2023
Skillsoft
Recognizing Hallucinations, Inaccuracies, and Bias in AI
Recognizing Hallucinations, Inaccuracies, and Bias in AI
COURSE
COMPLETION
Recognizing Hallucinations, Inaccuracies, and Bias in AI
October 30, 2023
Skillsoft
Navigating AI Ethical Challenges and Risks
Navigating AI Ethical Challenges and Risks
COURSE
COMPLETION
Navigating AI Ethical Challenges and Risks
October 30, 2023
Skillsoft
Establishing AI Guardrails and Governance
Establishing AI Guardrails and Governance
COURSE
COMPLETION
Establishing AI Guardrails and Governance
October 30, 2023
Skillsoft
ITIL® 4 Foundation: Key Concepts of Service Management
ITIL® 4 Foundation: Key Concepts of Service Management
COURSE
COMPLETION
ITIL® 4 Foundation: Key Concepts of Service Management
October 16, 2023
Skillsoft
Controlling Conflict, Stress, and Time in Customer Service
Controlling Conflict, Stress, and Time in Customer Service
COURSE
COMPLETION
Controlling Conflict, Stress, and Time in Customer Service
August 28, 2021
Skillsoft
Facing Confrontation in Customer Service
Facing Confrontation in Customer Service
COURSE
COMPLETION
Facing Confrontation in Customer Service
August 28, 2021
Skillsoft
Providing Effective Internal Customer Service
Providing Effective Internal Customer Service
COURSE
COMPLETION
Providing Effective Internal Customer Service
August 28, 2021
Skillsoft
Rapport Building in Customer Service
Rapport Building in Customer Service
COURSE
COMPLETION
Rapport Building in Customer Service
August 28, 2021
Skillsoft
Providing On-site Customer Service
Providing On-site Customer Service
COURSE
COMPLETION
Providing On-site Customer Service
August 28, 2021
Skillsoft
Dealing with Customer Service Incidents and Complaints
Dealing with Customer Service Incidents and Complaints
COURSE
COMPLETION
Dealing with Customer Service Incidents and Complaints
August 28, 2021
Skillsoft
